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Help Center

General

General Questions

What name shows on my bank / credit card statement?

Can I return or exchange something?

I have a question, comment, or concern about your products or company. How do I reach someone?

Questions about the store / warehouse

When are you open?

What can I do at your store?

Modifying an Order

Can I change my order before it is shipped?

My order has shipped but I need to cancel / edit the order.

Products

Product Sizes

What are your diaper size ranges?

I have placed my order, when will it ship?

Shipping

Shipping Options

Do you ship discreetly?

Which carrier do you use for shipping?

Where is my tracking information?

Do you ship to PO Boxes?

Do you ship to FedEx stores? UPS?

Pick Ups

Can I pick up my order from your store or warehouse?

AutoShip

What is AutoShip?

How do I sign up for AutoShip?

Website

My Account

How do I change / update my address?

How do I reset my password?

Events

Convention Pick Up

Can I pick up an order at an event?

Event Hosting / Sponsoring

I am hosting an event in my area, does Tykables sponsor / co-sponsor events?

What events do you host?

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