Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
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When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
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Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
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Subscriptions continue until canceled. If you wish to end your subscription you can cancel it at any time after 3 fulfilled orders have been shipped without any cancellation fee.
Pre-orders
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When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Payment is made at the time of order and the order will be fulfilled once available.
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You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.